Returns & Exchanges

At WelleCo UK, we want you to be completely satisfied with your wellness journey. If you are not happy with your purchase, you may return unopened items in their original packaging within 30 days of delivery for a full refund.

1

Check Eligibility

Ensure your items are unopened, seals are intact, and it is within the 30-day return window from the date of receipt.

2

Contact Support

Email our customer care team with your order number and reason for return to receive a Return Authorisation number and the local return address.

3

Pack and Ship

Securely package your items including the original packing slip and ship them via a tracked service to ensure safe delivery to our warehouse.

4

Receive Refund

Once our team inspects the returned goods, we will process your refund to the original payment method within 5-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing